Shipping & Returns

Our last day for dispatch this year is the 20th December, orders received before 15:00 will be shipped that day, after this time they will be shipped upon our return 2nd January 2025.

Our standard option for shipping is by DPD next working day carrier service, they require a signature, so please ensure someone will be available to receive the delivery.

UK Orders under £20 Net. will be shipped 1st class post at £6.90

We can offer pre-10.30am or saturday services for most UK Mainland addresses. options will be shown at checkout.

Delivery is free for orders over £200.00 Net. to the UK Mainland anything below £200.00 Net is £11.70

For all international shipments we unfortunately do not have a courier suitable to deliver goods however we are happy for you the customer to book shipments on with your own couriers. Please contact 01823 431885 to place an order or email shop@ptwinchester.co.uk to arrange.

Returns

Your order should reach you in perfect condition, if for any reason you need to report a damaged or missing item you must do so within 3 working days of receipt.

If the packaging looks damaged please check your goods before contacting us. Outer packaging is there to protect the product and can sometimes get dented or soiled.

We will cover the cost of the return where the item is faulty or an error has occurred on our part. Please contact the sales team on 01823 431885 prior to returning any goods for information on how to proceed.  Failure to do so will result in delays or the possibility of us not being able to complete the return.

Unwanted Items

Items ordered but not required may be returned within 7 days of receipt, in an unopened and unused condition. The cost of the return is the responsibility of the customer. When returning an item we cannot be held responsible for loss or damage to returns. Please ensure you use an appropriate method and the item is properly packaged.

Please contact the sales team on 01823 431885 prior to returning any goods for information on how to proceed.

Items older than 7 days may still be returned up to 1 month from receipt, but there may be a restocking charge of 20% of the item value.

Please note delivery charges are not refundable in the event of unwanted items being returned.

We do not accept return of unwanted items older than 1 month.